Welcome back everyone!
I hope you all had a fabulous week so far and found my last blog useful and interesting.
This week I am going to be talking about how Artificial Intelligence can be used in business.
The rise of artificial intelligence is not new news to anybody, if you are not aware of the whirlwind it has created then you must keep reading. You will will probably be surprised by what AI can do.
Firstly, let me tell you what AI even is?
Artificial Intelligence is the ability of machines or software to perform tasks that us human would usually do. AI is broad term that is used to cover a variety of different technologies such as machine learning, language processing, vision and much more.
Sometimes AI fails hilariously though but let's not dwell on that and look on the bright side.
So how is AI used in Business?
Forbes (2023), conducted a really interesting survey about how businesses are using artificial intelligence. You should all give it a look. I have attached the link below.
As you can see businesses are using AI for many reasons and the 'How?' is hugely important. Below are some other ways that they are using it.
To improve Customer Service
One of the biggest uses of AI is to improve their customer experiences. This is great for all of us customers. Businesses are using AI powered chatbots for instant messaging. This means that instead of searching through websites you can simple message their chatbot and instantly receive a response.
The convenience of this is unmatched. Today, what we want is fast, easy and personalised service at any time and anywhere. Chatbots can do this for us.
Content Marketing
The role of AI in content marking is growing fast. Most of us use the internet nowadays for products and services and what businesses need is to put themselves in front of us.
This is done by powerful content marketing. Businesses are using Artificial Intelligence to analyse the data that they receive to create the best strategies to market content. AI helps businesses in deciding what to write about, how often to publish, what to advertise and much more. The list is practically endless.
Sales Forecasting
Sales forecasting is the process of predicting and estimating future sales. This is vital for you entrepreneurs just as I feel cash is king. You cannot dismiss this.
Forecasting your sales allows to see any potential future problems while you still have time to solve them. The AI- based software analyses purchase history, past deals data as well as CRM data. AI then has the ability to evaluate what the next move of a customer would be and it gives an accurate prediction.
These three uses are AMAZING and without AI all of these would be much harder to do.
So that's it for this week everybody. Stay tuned for more!
Rachel
Link to Forbes Website: How Businesses Are Using Artificial Intelligence In 2023 – Forbes Advisor